Every order at EdgePulse receives our signature sunshine-quality check before shipping. Our tropical-inspired collections require 3-5 business days for processing (5-7 days during peak seasons) to ensure vibrant prints and breezy fabrics meet our standards. You may cancel within 36 hours of purchase by emailing [email protected] - after this, your summer-ready pieces enter production and can't be stopped. But don't worry, our extended 21-day return window gives you plenty of time to fall in love!
We want you to adore every palm-print and ruffle! Return unworn items with original tags within 21 days of delivery (because vacation vibes shouldn't be rushed). For exchanges, you get 30 days - we know island time moves slower. Start your return at www.edgepulse.shop and choose new sunset-hued styles. Note: Swimwear with hygiene seals removed and final sale "Beach Bum Bargains" are non-returnable.
To keep our collections fresh as sea spray, returns must: (1) Be free of sand, sunscreen or cocktail stains (2) Include all original packaging including our signature pineapple-print bags (3) Have all tags attached like perfect seashells. Our quality team does thorough inspections - items that don't meet standards will be shipped back to you within 12 business days with a detailed "Why This Didn't Work" postcard.
Refunds take 10-12 business days after we receive your return - we manually review each item like checking for the ripest coconuts. The refund amount excludes original shipping fees and return postage. For credit card/PayPal payments, allow extra 3-5 days for banks to process - think of it as waiting for the perfect wave!
Customers handle return shipping unless we sent wrong items (like mixing up flamingo and palm prints). We strongly recommend tracked shipping - EdgePulse isn't responsible for returns lost at sea! For exchanges over $250, we provide prepaid shipping labels (cost deducted if unused).
Found a flaw? Email photos/videos to [email protected] within 7 days of delivery. We'll send prepaid return labels and either rush a replacement (if available) or refund everything including shipping - because summer emergencies require fast solutions!
Custom tie-dye pieces are final sale - their imperfections make them perfect! Holiday purchases (November 20-January 5) can be returned until January 20. For destination wedding orders, contact us for special arrangements. EdgePulse may limit returns from accounts with excessive returns (>50% of orders).
Need help? Our Sunshine Squad at [email protected] responds within 48 hours (beach naps permitted). Include order numbers and photos for fastest service. Chat with us at www.edgepulse.shop during tropical business hours (GMT-5).
